Core Applications
Project – January 2006 Update
1 This is the 4th Update
since we re-instated the Newsletter in October 2005. Many NGO users have encouraged us to
keep on this practice. We urge you
to give us your comments regarding the contents you would like to see.
Since we really want to make it some useful stuff for your benefits, we would try to follow your suggestions as much as
feasible. Please continue to
show us your support.
Seminar on the Impact
and Implications of New
2 The Seminar
happened on 11 January 2006. We saw
a lot of friends there. Time was
limited for going through all the changes in details. Yet most NGOs found it enlightening as
it has pointed out the essential things to watch out for. In case you need the presentation file
for reference, it is available here: www.hkcss.org.hk/seminar/msl/nelson_lam20060111.pdf.
3 Many
participating NGOs have shown positive comments to this Seminar. In fact, many NGOs have indicated that
they would need further assistance.
Responding to these requests, the Council is planning some follow-up
workshops. Detailed arrangement
would be released by the end of February.
If you need further information urgently, please contact Shirley Kong
(Tel. 2876 2402; email shirley.kong@hkcss.org.hk).
User Group
Meeting
4 We have had our User Group
meeting on 24 January 2006. As
discussed in the meeting, it will be one of our important channels to
communicate with our end users. The
meeting notes would be ready within the next week. We will send it out to the participants
and also post it onto our CAP Website for your
reference.
5 We have administered a short
survey about the User Group meeting. The result would also be posted onto the
Website with the meeting notes. The
major purpose of the survey is to collect users’ views on how to make the
meetings better. You are welcome to
give us your views whenever appropriate.
Meanwhile, the statistical part is as
follows:-
6 To facilitate better planning, we
have agreed the next 3 meetings to be held on 26 April, 26 July
and 25 October 2006 respectively. Please kindly mark your diary. Reminder about meetings will be sent to
key users 3 weeks prior to the meetings in the future.
Support Service for Batch I and Batch
II
7 We reported in the User Group
meeting that by the end of February 2006, the warranty period for Batch I and
Batch II will expire. Accordingly,
the Council is exploring various options to recruit the necessary technical
support. Two obvious determining
factors include the technical competence of the vendor and the cost of its
service. We have learned that NGOs
would like to have a more transparent selection process, we are examining with
our management on how to put this into practice.
8 From the operation point of view,
users should not be concerned about this recruitment process. ITRC is responsible for and we would
ensure that the Helpdesk remains effective at your
service.
9 Lets turn to the problem-resolving rate in
December 2006 as portrayed below:-
10
We
note a sluggish performance in terms of a net increase in the number of problems
remaining unresolved, although in fact the problem-resolution rate still remains
at a consistent 89%. The management
has been investigating this trench with a view to install feasible effective
remedial actions.
11
Some
NGOs have shown more concern about the status of their own log. Your Account Manager would have provided
you with the relevant details on a regular basis already. If you have any doubt about this, please
discuss with them directly.
End-users’
Training
12
There
were some hiccups in arranging the End-users’ Training due to resources issue.
Nevertheless, the Council
understands that the training is useful to NGOs and therefore we have decided to
proceed as soon as possible. We
believe that the logistic issue would be cleared shortly and we are planning to
deliver the first set of courses in late February/early March 2006. Please watch out for our forthcoming
announcements.
Batch III
Progress
13
We
regret that there are still some outstanding issues regarding the tendering
procedure and thus the Batch III implementation work cannot proceed yet. The Council and SWD are working hard on
it, we would be able to see some progress real
soon.
Chinese New Year Support
Service Arrangement
14
Please
note that during the Chinese New Year holiday, there would be some special
arrangement for our Helpdesk service. Please be reminded that it would switch
to the pager mode starting from the afternoon of Friday, 27 January but the
service would resume to normal in the morning of Wednesday, 1 February
2006.
15
Last
but not least, we wish you a Happy and Prosperous Year of the
Dog.
On behalf of my
teammates